FAQs

Yes, immediately after placing it. Contact us via the contact form, by phone +371 27 846 282 or at [email protected]. Once an order is accepted for processing it can no longer be modified – items cannot be added or removed – but you can return the goods within 30 days of receipt.

Yes, by email. If the order confirmation has not arrived even though the email address is correct, check your junk or spam folder.

As soon as we begin preparing your order you receive a shipping confirmation email with delivery details and a tracking link. You can also track the order under My orders when logged in.

Through the same payment method you used for the purchase, within 5 business days after we receive and inspect the goods.

Card payments (Stripe) and internet banking (Makecommerce). All prices are in euros and include 21% VAT.

Orders are dispatched within 1–3 working days after your order confirmation email. Estimated delivery: Latvia, Lithuania, Estonia 1–4 business days; rest of Europe (EU) 5–10 business days. During high season, sales periods and bank holidays it may take longer.

Pick-up at our warehouse is free. Omniva parcel lockers in LV, LT and EE start from €3.50, €4.20 and €5.30. Courier delivery depends on the country and address – the exact cost is shown when you enter the delivery address at checkout.

Full details: Delivery and returns.

Goods bought in the online shop can be returned within 30 days of receipt. Send a return request to [email protected] and return the goods to our warehouse. Direct return costs are borne by the customer, unless the goods arrived damaged, defective or incorrect.

Contact us immediately at [email protected]. You keep the right to claim for non-conforming goods within 24 months from delivery: complete the non-conformity claim form and send it to us with a copy of the proof of purchase.